Legal
Distribution Agreement
This Distribution Agreement (the "Agreement") governs the distribution relationship between the Company and its Partners and is made available online.
This Agreement is not executed by signature. By entering into the Partner Agreement and continuing to act as a distributor of the Software, the Partner expressly agrees to be bound by this Agreement, as updated from time to time.
References in this Agreement to the "Parties" shall mean the Company and any Partner bound hereto via acceptance of the Partner Agreement.
1. Definitions
Unless otherwise defined in this Agreement, capitalized terms shall have the meanings given to them in the Company’s:
- Terms of Service ("ToS"),
- Privacy Policy ("Privacy Policy"),
- Partner Agreement, and
- License Agreement,
each may be amended from time to time and incorporated herein by reference.
Additional definitions:
- "Customer" means an end user that lawfully enters into the ToS with the Company for use of the Software.
- "Customer Data" means any data submitted to the Software by or on behalf of a Customer, as defined in the ToS and Privacy Policy.
- "Distribution Territory" means [territory].
- "Effective Date" means the date of last signature of this Agreement.
- "Software" means the Company’s proprietary SaaS solution marketed under the Redamp brand.
2. Appointment and Scope
2.1 Appointment
The Company appoints the Partner, and the Partner accepts the appointment, as a non-exclusive distributor of the Software within the Distribution Territory, subject to the terms of this Agreement.
2.2 No Agency
Nothing in this Agreement shall be construed as creating any agency, partnership, or joint venture. The Partner acts solely as an independent contractor.
2.3 Reservation of Rights
The Company reserves all rights not expressly granted to the Partner under this Agreement.
3. License and Marketing Rights
3.1 License to Distribute
Subject to compliance with this Agreement and the License Agreement, the Company grants the Partner a limited, revocable, non-transferable right to market and distribute access to the Software to Customers.
3.2 Marketing Materials
The Partner may use the Company’s trademarks and marketing materials solely for promoting the Software, in accordance with the Company’s branding guidelines.
4. Custom Onboarding and Authorization
4.1 Customer Registration
The Partner may onboard Customers by facilitating account creation within the Software. Each Customer must independently accept the ToS to obtain lawful access to the Software.
4.2 Authorization to Access Customer Data
Partner access to Customer Data is conditional upon explicit Customer authorization and is not automatic.
4.3 Initial Consent Declaration by Partner
During Customer onboarding, the Partner shall indicate within the Software whether it has obtained the Customer’s valid consent or other lawful authorization to access or manage Customer Data.
4.4 Customer Control
Customers may view and modify Partner authorization settings within the Software at any time.
4.5 No Authorization – No Access
If Customer authorization is not granted or is revoked, the Partner shall have no access to Customer Data via the Software.
4.6 Partner Responsibility
The Partner is solely responsible for ensuring that any Customer consent or authorization declared is valid, informed, and obtained prior to onboarding.
4.7 Partner Responsibility
The Company shall be entitled, at its sole discretion, to suspend, restrict, or terminate access of a Customer and/or the Partner to the Software, in whole or in part, with immediate effect, where the Company reasonably believes that:
- a) applicable laws or regulations may be violated,
- b) the security or integrity of the Software or Platform may be compromised, or
- c) applicable sanctions, export control, or AML regulations may be breached.
Any such measure shall be preventive in nature and shall not give rise to any liability, compensation, or refund obligation of the Company towards the Partner or the Customer.
5. Data Protection and Privacy
5.1 Role of the Parties
The Company acts as data controller or processor as defined in the Privacy Policy. The Partner acts as an independent data controller with respect to any Customer Data it processes outside the Software.
5.2 Compliance Obligations
The Partner shall comply with all applicable data protection laws, including GDPR, and with the Privacy Policy.
5.3 No Unauthorized Processing
The Partner shall not access, process, or attempt to access Customer Data without proper authorization.
5.4 Training and Templates
The Company may provide optional compliance training and template contractual clauses to assist the Partner in obtaining Customer permissions. Such materials do not transfer responsibility or liability to the Company.
6. Commercial Terms
6.1 Fees and Revenue Share
Commercial terms, including pricing, discounts, and revenue sharing, shall be governed by the Partner Agreement or a separate written addendum.
6.2 Taxes
Each Party shall bear its own taxes arising from this Agreement unless otherwise agreed.
7. Intellectual Property
7.1 Ownership
All intellectual property rights in the Software remain the exclusive property of the Company.
7.2 Restrictions
The Partner shall not copy, modify, reverse engineer, or create derivative works of the Software.
8. Confidentiality
Each Party shall protect the other Party’s Confidential Information in accordance with the confidentiality provisions of the ToS and Partner Agreement.
9. Warranties and Disclaimers
9.1 Authority
Each Party represents that it has authority to enter into this Agreement.
9.2 Disclaimer
Except as expressly stated, the Software is provided “as is” as further described in the ToS.
10. Indemnification
The Partner shall indemnify and hold harmless the Company against any claims arising from:
- Partner’s breach of this Agreement,
- failure to obtain valid Customer consent,
- unlawful processing of Customer Data.
11. Limitation of Liability
Limitation of liability shall be governed by the ToS and License Agreement and incorporated herein by reference.
12. Term and Termination
12.1 Term
This Agreement becomes effective upon the Partner’s acceptance of the Partner Agreement and remains in effect for as long as the Partner Agreement is in force.
12.2 Termination
This Agreement shall automatically terminate upon termination or expiration of the Partner Agreement.
12.3 Effect of Termination
Upon termination, all rights granted under this Agreement cease immediately.
13. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the Czech Republic.
The courts of the Czech Republic shall have exclusive jurisdiction.
14. Miscellaneous
14.1 Entire Agreement
This Agreement, together with the ToS, Privacy Policy, Partner Agreement, and License Agreement, constitutes the entire agreement between the Parties regarding distribution.
14.2 Order of Precedence
In the event of any conflict or inconsistency between the contractual documents, the following order of precedence shall apply:
- (i) Partner Agreement,
- (ii) Distribution Agreement (if applicable),
- (iii) License Agreement,
- (iv) Terms of Service,
- (v) Support Terms, and
- (vi) Privacy Policy.
14.3 Amendments
This Agreement may be amended by the Company in accordance with the amendment mechanisms set forth in the Partner Agreement.
Online updates to referenced legal documents published by the Company shall not require a separate written amendment or signature.
15. Acceptance and Availability
This Agreement is published online and incorporated by reference into the Partner Agreement. No physical or electronic signature of this Agreement is required.
By entering into and remaining bound by the Partner Agreement, the Partner confirms that it has reviewed, understood, and agrees to comply with this Agreement, as may be amended from time to time.
License Agreement
This Software License Agreement (the "Agreement") is entered into by and between REDAMP SECURITY s.r.o. (Redamp.io), with its registered office at Palackého třída 879/84, 612 00 Brno, CZ, Company ID: 29304211 ("Provider"), and the entity or individual accepting this Agreement ("Licensee").
This Agreement forms an integral part of, and is incorporated by reference into, the Terms of Service, Privacy Policy, and, where applicable, the Partner Agreement governing the use of the Provider’s platform and related services (collectively, the "Platform").
In the event of any conflict or inconsistency between the contractual documents, the following order of precedence shall apply:
- (i) Partner Agreement,
- (ii) Distribution Agreement (if applicable),
- (iii) License Agreement,
- (iv) Terms of Service,
- (v) Support Terms, and
- (vi) Privacy Policy.
1. Definitions
Unless otherwise defined herein, capitalized terms shall have the meanings assigned to them in the Terms of Service.
1.1 "Software" means the Provider’s proprietary cloud-based software, APIs, dashboards, documentation, and related components made available through the Platform.
1.2 "Customer Data" means any data, content, or information relating to an identified or identifiable customer that is uploaded, processed, or otherwise made available through the Platform.
1.3 "Partner" means a third party authorized under a Partner Agreement to resell, implement, or manage the Platform for or on behalf of a Customer.
1.4 "Authorized Users" means the Licensee’s employees or contractors who are permitted to access and use the Software under this Agreement.
2. Grant of License
2.1 License Grant. Subject to compliance with this Agreement, the Terms of Service, and all applicable laws, the Provider grants the Licensee a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Software solely for the Licensee’s internal business purposes during the applicable subscription term.
2.2 Deployment Model. The Software is provided exclusively as a software-as-a-service (SaaS) solution. No ownership rights or copies of the Software are transferred to the Licensee.
2.3 Partner-Facilitated Access. Where access to the Software is provisioned by a Partner:
(a) the Partner acts solely as an intermediary;
(b) Partner access to Customer Data is conditional upon explicit Customer authorization; and
(c) absence or withdrawal of such authorization shall result in Partner access being restricted or disabled without affecting the validity of the Licensee’s own license.
3. License Restrictions
The Licensee shall not, and shall not permit any third party to:
(a) copy, modify, adapt, translate, or create derivative works of the Software;
(b) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, except to the extent expressly permitted by mandatory law;
(c) resell, sublicense, lease, distribute, or otherwise make the Software available to any third party other than Authorized Users;
(d) use the Software in violation of applicable law, including data protection and privacy laws; or
(e) circumvent or interfere with security-related features or access controls.
4. Customer Data and Data Protection
4.1 Data Roles. The Licensee (or Customer, as applicable) acts as the data controller, and the Provider acts as the data processor with respect to Customer Data, as further described in the Privacy Policy and any applicable data processing agreement.
4.2 Partner Obligations. Where a Partner processes Customer Data:
(a) the Partner is responsible for obtaining all necessary consents, permissions, or other lawful bases prior to onboarding the Customer;
(b) the Partner must accurately reflect the Customer’s authorization status within the Platform; and
(c) the Provider may rely on the Partner’s contractual representations regarding such authorization.
The Provider is entitled to rely exclusively on the Partner’s contractual representations regarding Customer authorization and shall have no obligation to independently verify such authorization.
4.3 Conditional Access. Partner access to Customer Data is not automatic and is strictly conditional on Customer authorization as recorded in the Platform. The Customer may review and modify such authorization at any time.
5. Intellectual Property Rights
5.1 Provider Rights. The Software and all related intellectual property rights are and shall remain the exclusive property of the Provider and its licensors.
5.2 Feedback. Any feedback, suggestions, or improvements provided by the Licensee may be used by the Provider without restriction or obligation.
6. Fees and Subscription Term
6.1 Fees. Use of the Software is subject to the applicable subscription fees as set forth in the Terms of Service or a separate order form.
6.2 Term. This Agreement remains in effect for the duration of the Licensee’s active subscription, unless terminated earlier in accordance with the Terms of Service.
7. Termination
7.1 Termination for Cause. The Provider may suspend or terminate this Agreement and the associated license immediately in the event of a material breach.
7.2 Effect of Termination. Upon termination, all rights granted under this Agreement shall immediately cease, and the Licensee shall discontinue all use of the Software.
8. Disclaimers
The Software is provided "as is" and "as available" to the maximum extent permitted by law. The Provider disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
To the maximum extent permitted by applicable law, the Provider’s aggregate liability arising out of or in connection with this Agreement shall be limited as set forth in the Terms of Service.
10. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws specified in the Terms of Service, without regard to conflict-of-law principles.
11. Miscellaneous
11.1 Entire Agreement. This Agreement, together with the Terms of Service, Privacy Policy, and any applicable Partner Agreement, constitutes the entire agreement regarding the license to the Software.
11.2 Amendments. Amendments shall be made in accordance with the Terms of Service.
11.3 Severability. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By accessing or using the Software, the Licensee acknowledges that it has read, understood, and agreed to be bound by this Agreement.
Privacy Policy
This privacy notice for REDAMP SECURITY s.r.o. ("we", "us", or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at https://app.redamp.io , or any website of ours that links to this privacy notice
- Download and use our mobile application (Redamp.io), or any other application of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
Definitions
Partner: an entity that provides the Service to its customers through the Redamp.io partner program and, to that extent, acts as an independent data controller of personal data. A Partner is not considered a third party for the purposes of this policy when processing personal data in connection with providing the Service to its customer.
Data Controllers and Processing Roles
For Partner-Managed Accounts, a Partner acts as an independent data controller with respect to any Customer Data it accesses or processes under its own agreement with the Customer.
Redamp.io acts as a data controller or data processor (as applicable) for its own processing activities related to the operation, security, and improvement of the Services.
Redamp.io does not determine the legal basis on which a Partner processes Customer Data and relies on the Partner’s representations that such processing is lawful.
Summary of key points
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us via https://redamp.io/contact , or by contacting us at our physical service address: REDAMP SECURITY s.r.o., Palackého třída 879/84, 612 00 Brno, CZ. We will consider and act upon any request in accordance with applicable data protection laws.
Table of contents
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Email addresses
- Usernames
- Passwords
- Contact or authentication data
- Billing addresses
Sensitive Information. We do not process sensitive information.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Application Data:
- App names and package IDs
- App version numbers
- Installation dates
- Location Data:
- Safe Surfing feature that utilizes VPN services to safeguard your DNS traffic, ensuring a shielded browsing experience. This feature needs access to location in the background to get information about Wifi network SSID under all conditions even after restart of mobile device. This feature require to recognize Wifi network SSID change to work properly and secure users of our applications.
- Device and Network Data:
- Network details, including SSID, BSSID, cellular provider, DNS, and default gateway IP address
- Device identifier
- Device Settings and Permissions Data:
- Whether the app has access to your camera (this is optional)
- Whether biometrics are enabled on your device
- Operating System and Device Specifications Data:
- Operating System Name (e.g., Android, iOS)
- Version of the Operating System
- Any installed patches or updates
- Build details
- Firmware version
- Other additional data related to the operating system
- Device Details Data:
- Type of device (e.g., smartphone, tablet)
- Manufacturer of the device (e.g., Samsung, Apple)
- Specific model of the device
- Notification token, which may be used for app-specific notifications
- Device Settings Data:
- Whether the device is rooted
- Status of the Bluetooth connection
- Status of the NFC connection
- Whether USB debugging is enabled
- If location services are active
- The level of biometric security in use (e.g., fingerprint, facial recognition)
- Any security systems enabled on the device
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To save or protect an individual\'s vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
- Analyzing potential threats and vulnerabilities related to the apps installed on your device, your device settings or your device status.
- Enhancing our ability to protect you by understanding the digital ecosystem of your mobile device.
- Preventing any potential threats that might harm your device or data.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Partners and Partner-Managed Accounts: Where a Customer account is created or managed by a Partner, the Partner may be granted access to Customer Data through the Services based on the authorization status indicated by the Partner during onboarding.
Redamp.io relies on the Partner’s contractual obligation to obtain all necessary permissions, consents, or other lawful authorizations from the Customer prior to enabling such access.
The Customer is able to view the Partner’s access status within the Services and may modify or revoke Partner access at any time, subject to the functionality of the Services.
Partner access to Customer Data is not enabled by default and depends on the account configuration selected at onboarding or subsequently modified by the Customer or the Partner acting on the Customer’s behalf.
Where Customer Data is accessed by a Partner, such processing is carried out under the legal basis determined by the Partner in its relationship with the Customer (for example, performance of a contract or consent).
Redamp.io enables Partner access based on the Partner’s assertion that it has obtained the required lawful authorization and does not independently validate such authorization.
Partners are contractually required by Redamp.io to obtain all necessary permissions, consents, and authorizations before accessing Customer Data.
A Partner is solely responsible for the lawfulness of its access to and processing of Customer Data and for compliance with applicable data protection laws.
Customers are encouraged to review their Partner access settings within the Services and to contact the Partner directly regarding any questions about the Partner’s access to Customer Data.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
- Storage: All collected data is stored in a secure environment, with state-of-the-art encryption and protective measures in place to ensure the safety of your information. Our internal policies mandate the use of encryption for all sensitive data stored on company devices, including laptops, desktops, smartphones, and tablets, to ensure the security and confidentiality of personal information. All data is securely stored on servers located within the European Union, ensuring full compliance with EU data protection regulations.
- Internal Communication: All internal communication is conducted over encrypted channels. Internal email communication is secured using S/MIME (end-to-end encryption), ensuring that only the sender and the intended recipient(s) can read the content and attachments.
- Internal Access: Access to this data within our company is strictly regulated. Only key personnel with appropriate permissions and clearances can access and process this data. Identity and access management system is implemented on our side.
- Data Sharing: We do not sell, share, distribute, donate, or otherwise transfer your data to third parties (i.e., we do not provide or disclose your data to any person or entity outside our organization). We will not undertake any action whose purpose or effect would be to circumvent this commitment.
If a customer uses the Service through a partner account (MSP / reseller), such partner may have access to the customer’s data to the extent necessary to manage and support the customer’s account. In such cases, the partner does not act as a third party, but as an independent data controller of its customer’s personal data and is responsible for its own processing activities.
Customer data always remains under the control of the relevant data controller (the partner or the customer), and Redamp.io uses it solely for the purpose of providing the Service.
- Profiling: We do not use the data collected to profile users or for any other purpose other than analyzing and preventing threats.
6.1 Error Tracking and Performance Monitoring
To ensure the stability and reliability of our platform, we use Sentry, an error tracking and performance monitoring tool. Our instance of Sentry is self-hosted and fully operated on our own servers. No data is transmitted to or processed by third parties or by Sentry.io (Functional Software, Inc.).
Sentry enables us to identify, diagnose, and resolve technical issues by collecting technical information such as:
- Error messages and stack traces
- Browser and device information
- Operating system details
- URL paths and timestamps
- Anonymized internal user identifiers (if applicable)
All data collected through Sentry is stored and processed exclusively by us and is used solely for the purpose of debugging and improving the functionality and security of our services. We do not use this data to personally identify users.
This processing is carried out in accordance with our internal data protection policies and applicable privacy laws.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 18, please contact us at [email protected].
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section \"HOW CAN YOU CONTACT US ABOUT THIS NOTICE?\" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority .
If you are located in Switzerland, you may contact Federal Data Protection and Information Commissioner .
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section \"HOW CAN YOU CONTACT US ABOUT THIS NOTICE?\" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at [email protected].
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (\"DNT\") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the \"Shine The Light\" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated \"Revised\" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or contact us at our physical service address: REDAMP SECURITY s.r.o. Palackého třída 879/84 612 00 Brno, Czech Republic.
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: https://redamp.io/contact. We will respond to your request within 30 days.
Support Terms and Conditions
These Support Terms and Conditions ("Support Terms") govern the provision of technical support and related services by Redamp ("Company", "we", "us") for the Redamp software platform and related services (the "Product").
These Support Terms apply to:
- Partners, including managed service providers ("MSPs") and resellers, and
- End-customers who purchase or use the Product directly.
These Support Terms form part of and are incorporated by reference into the applicable Terms of Service, Partner Agreement, License Agreement, and/or Distribution Agreement (each, a "Primary Agreement").
In the event of any conflict or inconsistency between the contractual documents, the following order of precedence shall apply:
- (i) Partner Agreement,
- (ii) Distribution Agreement (if applicable),
- (iii) License Agreement,
- (iv) Terms of Service,
- (v) Support Terms, and
- (vi) Privacy Policy.
1. Scope of Support Services
1.1 Included Support
Subject to compliance with these Support Terms and the applicable Primary Agreement, Company provides standard technical support services limited to:
- Assistance with installation, configuration, and use of the Product in accordance with official documentation;
- Investigation of reproducible errors or malfunctions in the Product;
- Clarification of Product functionality and supported features;
- Bug fixes, patches, and updates, provided at Company’s discretion.
1.2 Out-of-Scope Services
Unless explicitly agreed in writing, support does not include:
- Custom development, integrations, or feature modifications;
- On-site support or training;
- Support for third-party software, hardware, networks, or services;
- Data recovery, data migration, or remediation of customer or partner misconfigurations;
- Legal, compliance, or data protection consulting.
The Services and Support do not constitute legal advice, compliance advice, regulatory guidance, or cybersecurity consulting services.
The Provider shall not be responsible for decisions, actions, or omissions taken based on outputs of the Platform.
2. Support Channels and Availability
2.1 Support Channels
Support requests must be submitted through Company-designated channels, which may include:
- Support ticketing system;
- Email support address;
- Partner-specific support portal (if applicable).
2.2 Support Hours
Unless otherwise stated in a Primary Agreement, standard support is provided during Company’s normal business hours, excluding public holidays.
2.3 Response Times
Company will use commercially reasonable efforts to respond within indicative timeframes based on issue severity. Response times are targets only and do not constitute service level guarantees unless expressly stated in a Primary Agreement or separate SLA.
3. Severity Classification
Company may classify support requests into severity levels, for example:
- Critical: Product unavailable or severe impact on production use;
- High: Major functionality impaired with no reasonable workaround;
- Medium: Limited impact or workaround available;
- Low: General questions or minor issues.
Severity classification is determined by Company in good faith.
4. Partner-Specific Support Model
4.1 First-Line Support by Partners
Unless otherwise agreed, Partners are responsible for providing first-line support to their customers, including issue triage and basic troubleshooting.
4.2 Escalation to Company
Partners may escalate unresolved issues to Company in accordance with designated escalation procedures. Company may require Partners to provide sufficient diagnostic information before engaging.
4.3 Customer Authorization and Data Access
Support involving Customer Data is conditional upon valid customer authorization. Company may decline or limit support activities if:
- Required authorization is missing, unclear, or withdrawn;
- Access to Customer Data would violate applicable law or contractual obligations.
5. Customer Obligations
Customers and Partners requesting support must:
- Use the Product in accordance with the applicable Primary Agreement and documentation;
- Ensure that only authorized users submit support requests;
- Provide accurate, complete, and timely information reasonably required to diagnose issues;
- Maintain appropriate backups of Customer Data.
Failure to comply may result in delays, suspension, or refusal of support.
6. Data Protection and Confidentiality
6.1 Data Processing
Any processing of personal data in the context of support services is governed by the Privacy Policy and, where applicable, the Data Processing Agreement incorporated into the Primary Agreement.
6.2 Confidential Information
Information disclosed in connection with support requests is treated as confidential in accordance with the applicable Primary Agreement.
7. Exclusions and Limitations
7.1 No Guaranteed Resolution
Company does not guarantee that all issues can be resolved or that a specific resolution time will be met.
7.2 Suspension or Refusal of Support
Company may suspend or refuse support if:
- The request relates to unsupported or modified versions of the Product;
- The issue arises from misuse, unauthorized access, or breach of agreement;
- Providing support would expose Company to legal, security, or compliance risk.
8. Changes to Support Services
Company may modify, suspend, or discontinue support services or support channels at any time. Material changes will be communicated through reasonable means, such as online publication or contractual notice.
9. Fees
Unless otherwise agreed in writing, standard support is included in applicable subscription or license fees. Company may charge additional fees for:
- Premium or extended support;
- Support outside standard hours;
- Professional services or custom assistance.
10. Disclaimer
SUPPORT SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, TO THE MAXIMUM EXTENT PERMITTED BY LAW. COMPANY DISCLAIMS ALL WARRANTIES NOT EXPRESSLY SET FORTH IN THE APPLICABLE PRIMARY AGREEMENT.
11. Limitation of Liability
Any liability arising out of or relating to support services is subject to the limitations of liability set forth in the applicable Primary Agreement.
12. Governing Law
These Support Terms are governed by and construed in accordance with the governing law specified in the applicable Primary Agreement.
13. Contact Information
Support-related communications should be directed to the contact details specified on Company’s website or in the applicable Primary Agreement.
By using or requesting support services, you acknowledge that you have read, understood, and agree to these Support Terms.
Terms of Service
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and REDAMP SECURITY s.r.o., with its registered office at Palackého třída 879/84, Královo Pole, 61200 Brno, Tax ID 29304211, VAT No. CZ29304211, File No. C 72850, kept by Regional Court in Brno. (“Redamp.io“ or “we”).
You agree that by using and/or accessing Redamp.io apps and this website, you have read, understood, and agreed to be bound by all of these Terms. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THE APP OR THE WEBSITE.
1. Definitions
1.1
"App" refers to the desktop app, server app, mobile/tablet app, web console or any other app provided by Redamp.io via the https://www.redamp.io website.
1.2
"Content" refers to any information, graphic, text, image, software, sound file, video, communication, data, metadata, photograph, compilation, work in any form or medium, technology, or other types of content uploaded by you in the App.
1.3
Copyright Act" means Act No. 121/2000 Coll., on Copyright and Rights Related to Copyright, as amended.
1.4
“Device” means your computer, server, mobile phone, tablet, or any device on which you have installed the App.
1.5
"User" refers to users who use the App or the related Service.
1.6
"Redamp.io" refers to REDAMP SECURITY s.r.o., with its registered office at Palackého třída 879/84, Královo Pole, 61200 Brno, Tax ID 29304211, VAT No. CZ29304211, File No. C 72850, kept by Regional Court in Brno.
1.7
"Service" refers to any Redamp.io service offered and provided within the App, or a service provided directly by the Redamp.io representatives.
1.8
"Terms" refers to these Terms and Conditions available at https://www.redamp.io/terms-of-service
1.9
“Partner” means a third party authorized by Redamp.io to resell, distribute, implement, manage, or support the Services, including resellers, managed service providers, integrators, or consultants.
1.10
"Partner-Managed Account” means an account for the Services that is created, administered, or supported by a Partner on behalf of a Customer.
1.11
“Partner Access Rights” means the permissions, if any, granted within the Services that allow a Partner to access or manage a Customer’s account or Customer Data.
2. Users and Responsibilities
2.1
The Application and the Service are intended for use by professionals and entrepreneurs.
2.2
For administrators of larger companies with multiple Devices and Users, we offer additional integrated Services to audit your digital environment as a whole and give you recommendations on what you should fix and how. The aim is to increase efficiency in cyber risk management and employee awareness as much as possible.
2.3
The App and the Service are not intended for children, it is intended for adults only. You must be at least 18 years old to use the App otherwise you must have the consent of a parent or guardian.
2.4
By downloading, installing, registering, or otherwise accessing or using the App or the Service, you agree that you have read, understood and will abide by the following Terms. You expressly represent, warrant, and agree that you will not
2.4.1
do anything that could disable, overburden, or impair the proper functioning of the App;
2.4.2
use any automated means to access any part of the App;
2.4.3
except as expressly authorized by law reverse engineer, decompile, disassemble, translate, reconstruct, transform, or extract any part of the App;
2.4.4
change, modify, or otherwise alter the App except as expressly authorized by law;
2.4.5
use or attempt to use the App in a way that is unlawful, infringes copyright, is fraudulent, malicious, or could subject Redamp.io or users of the App to harm or liability.
3. Registration
3.1
You are obliged to register before using the App by providing your e-mail address. A request to confirm your account will be sent to the provided e-mail.
3.2
You represent and warrant that all information you provide is truthful, accurate, and complete.
3.3
To complete the registration, you must fill in the relevant identification and, if applicable, billing information for the paid version of the Application.
3.4
You understand that you can have only one account linked to one e-mail address.
3.5
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.
3.6
If you lose your password, you may request an automatic reset of your password in the App or via website https://app.redamp.io. A link to reset your password will be sent to the email you provided during registration.
3.7
A Customer account may be onboarded through a Partner either with or without Partner Access Rights, depending on the configuration of the account and the authorization provided by the Customer.
Where no Partner Access Rights are granted, the Partner will not have access to Customer Data through the Services.
4. Customer Data
4.1 Partner Access to Customer Data
If a Customer grants Partner Access Rights, the Customer acknowledges and agrees that the Partner may access, view, manage, process, and otherwise interact with Customer Data within the Services to the extent permitted by such permissions and the functionality of the Services.
Partner Access Rights are enabled only where the Customer has authorized such access, whether directly through the Services or through its contractual relationship with the Partner.
The Customer remains solely responsible for determining whether to grant Partner Access Rights and for defining the scope of any such authorization.
Redamp.io requires its Partners, under separate contractual arrangements, to access Customer Data only where they are lawfully authorized to do so and in accordance with applicable data protection and confidentiality obligations.
Redamp.io does not monitor, control, or supervise a Partner’s use of Customer Data and is not responsible for any acts or omissions of a Partner with respect to Customer Data.
Where Customer Data is accessed or processed by a Partner, the Partner is solely responsible for ensuring that such access and processing complies with applicable data protection laws and that all required consents, authorizations, and notices have been obtained.
Any services provided by a Partner, and any access to Customer Data by a Partner, are provided solely under the Customer’s relationship with that Partner.
Redamp.io is not a party to any agreement between a Customer and a Partner and disclaims all liability arising from such relationship.
Redamp.io shall not be responsible or liable for any acts or omissions of a Partner, including any access to, use of, or processing of Customer Data by a Partner, which are performed under the Partner’s own contractual relationship with the Customer.
Any services provided by a Partner, and any decisions or actions taken by the Customer based on such services, remain solely the responsibility of the Partner and/or the Customer, as applicable.
5. Security Scan
5.1
The App is intended for scanning the Device (operating system, settings, applications); networks, data leaks concerning your Devices and accounts; etc.
5.2
Some recommendations can be implemented directly in the App, either manually or automatically.
5.3
You are solely responsible for taking action and implementing the recommendations. Redamp.io shall not be liable for any damage caused by your specific implementation of the recommendations in the App.
5.4
If you are unsure what the recommendations in the App mean, Redamp.io recommends that you contact our support team for advice at: [email protected]
5.5
The Customer acknowledges that outputs, alerts, recommendations, or reports generated by the Services are provided for informational and technical purposes only.
The Customer and/or Partner shall not rely solely on the Services as a substitute for independent security assessment, professional judgment, or decision-making.
5.6
The Services and Support do not constitute legal advice, compliance advice, regulatory guidance, or cybersecurity consulting services.
The Provider shall not be responsible for decisions, actions, or omissions taken based on outputs of the Platform.
6. Payment
6.1
The App is a subscription-based cloud application. Prices and features for each subscription plan can be found on our pricing page: https://www.redamp.io/pricing
6.2
Redamp.io reserves the right to change prices at any time
6.3
Prices are listed without VAT, Sales, and similar taxes.
6.4
Subscriptions start from the agreed date, which will usually be the date on which payment is received.
6.5
Subscriptions are billed monthly, or annually depending on your choice.
6.6
Subscriptions are invoiced either in CZK, EUR, or USD based on your preference.
6.7
Subscriptions are automatically renewed. You will be notified by email 30 days before the renewal date.
7. Cancellation and Refunds
7.1
You may cancel your subscription at any time during the subscription period in the App.
7.2
In case of cancellation of the subscription, the subscription will automatically end on the next renewal date.
7.3
Cancellation of your subscription will not result in a refund of the amount already paid but will prevent your subscription from being automatically renewed. Redamp.io does not offer refunds.
8. Support
8.1
Knowledge base of common problems is available at https://kb.redamp.io/docs
8.2
For information regarding the support service, please contact us at: [email protected]
9. Termination
9.1
With the exceptions provided by law, Redamp.io reserves the right to terminate or suspend your access to the App or the Service or any of its parts at any time for any reason, including, but not limited to, violation of these Terms or any unlawful or abusive behaviour.
9.2
You may withdraw from these Terms at any time, in which case you may not continue accessing or using the App and Service.
9.3
Sections 11 (Intellectual Property), 16 (Indemnification), and 22 (Governing Law and Disputes) herein, as well as any other sections of these Terms that, either explicitly or by their nature, must remain in effect even after termination of these Terms, shall survive termination.
9.4
The Provider may immediately suspend or restrict access to the Platform, without prior notice, if necessary to:
- (a) protect the security or integrity of the Platform,
- (b) prevent legal, regulatory, or compliance risk, or
- (c) respond to suspected abuse, misuse, or unlawful activity.
Such suspension shall not give rise to any liability or compensation.
10. Changes to these Terms
10.1
With the exceptions provided by law, Redamp.io reserves the right to modify these Terms from time to time. Any changes will become effective in accordance with Section 10.2 below.
10.2
Revised Terms will be published at https://www.redamp.io/terms-of-service and the “Last Updated” date will be amended accordingly.
Non-material changes (including editorial changes, clarifications, or changes that do not materially affect the rights or obligations of Users) shall take effect upon publication.
Material changes that substantially affect the rights or obligations of Users shall take effect no earlier than fourteen (14) days after publication. Where reasonably practicable, Redamp.io may also notify Users of such material changes via email or within the App.
Your continued use of the App or the Service after the effective date of the revised Terms constitutes acceptance of the revised Terms.
10.3
If you do not agree to a material change to these Terms, you are entitled to terminate your use of the App and the Service with effect before the effective date of such change. Continued use of the App or the Service after the effective date shall constitute acceptance of the revised Terms.
10.4
Unless expressly stated otherwise, amendments to these Terms shall not apply retroactively and shall not affect any rights or obligations accrued prior to their effective date.
11. Intellectual Property and Content
11.1
All trademarks, copyright, database rights, and other intellectual property rights of any nature in the App together with the software code are the property of Redamp.io and are protected by copyright and other intellectual property laws.
11.2
By uploading any Content to the App, you grant Redamp.io a non-exclusive, worldwide, royalty-free license (with the right to sublicense) to host, store, transmit, display, perform, reproduce, and modify all or any portion of the Content, in any format and through any channel now known or hereafter developed.
11.3
You represent and warrant that you own or otherwise control any and all rights in and to the Content that you upload, share, or otherwise make available and that use of that Content by us will not infringe or violate the rights of any third party in any manner.
11.4
Any data you enter into the App is part of the database collected by Redamp.io and becomes part of the Redamp.io database without you gaining any right to the App database. This database is not a collective work under the Copyright Act.
11.5
Redamp.io's business model is not based on selling its customers' data. Redamp.io uses the Content provided by you only to improve the Services and App, and especially your cybersecurity. Redamp.io is not authorized to sell your data and Content. If Redamp.io uses your data to create a database, it does so only to improve its Services and App.
12. Third-Party Links
12.1
Redamp.io may make available on the App links to websites operated by third parties, including advertisers. If the App or the Service contains links to other sites and resources provided by third parties, these links are provided for your information only. Redamp.io has no control over the contents of those sites or resources and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
12.2
Products, services, and content offered through linked third-party websites are subject to the terms and conditions made available by those third parties, and the data collection practices of linked websites are governed by the applicable privacy policies of those third parties. Following links to any other websites or web services is at your own risk, and any claims you may have in connection with products, services, or content made available through linked websites are claims against third parties, not Redamp.io.
13. No Resale or Redistribution of Service
13.1
Reselling access to the App or providing access to the App for a fee or any other compensation that circumvents our business model is a material breach of these Terms and will result in the cancellation of your subscription.
14. Disclaimer of Warranties
14.1
Redamp.io disclaims any liability for the use of the App, Service, and related outputs. Any actions or decisions made by users are done at their own risk. Redamp.io assumes no responsibility for any damages, losses, or other consequences that may arise from the improper or unauthorized use of the App and Service.
14.2
Redamp.io does not guarantee that the use of the App and the Service will be uninterrupted or error-free, and Redamp.io will not be liable for any interruptions or errors.
14.3
Redamp.io makes no warranties or representations, express or implied, with respect to the App or the Service.
14.3.1 No Software Is 100% Perfect – and We’re Honest About That
Although we are fully committed to delivering an extremely secure, stable, and reliable service — and we follow industry best practices in doing so — no software is ever completely free of bugs or vulnerabilities. Redamp.io is provided “as is,” and we do not guarantee that the platform will be 100% error-free, always available, or immune to every possible security threat.
Nevertheless, we do absolutely everything we can to minimize risks, resolve issues quickly, and protect all data using modern, responsible, and proactive security measures.
By using the Service, you acknowledge that no system can guarantee absolute security or perfection, and you accept that, despite our maximum efforts, minor bugs, outages, or risks may occasionally occur.
14.4
In the event that you fail to update the App within a reasonable period of time or fail to update the App correctly, you shall have no rights in respect of any defect caused by your failure to update the App.
15. Limitation of Liability
15.1
Redamp.io, its affiliates, licensors, suppliers, or advertisers shall in no event be liable for any costs, damages, or expenses (including, without limitation, compensatory, incidental, and consequential damages, lost profits or damages resulting from loss of data, or interruption of work) arising out of
15.1.1
use of the App and Service or inability to use them;
15.1.2
the cost of procuring replacement services;
15.1.3
unauthorized access to or alteration of your transmissions or data;
15.1.4
any other liabilities concerning the App and Service.
15.2
Redamp.io will only be liable to you for damages caused by wilful misconduct or gross negligence and other damages that may not be limited by applicable law.
15.3 Maximum Aggregate Liability
To the maximum extent permitted by applicable law, the total aggregate liability of Redamp.io, its affiliates, officers, employees, and contractors arising out of or related to the Services, these Terms, or any agreement between the parties – whether in contract, tort (including negligence), strict liability or otherwise - shall in no event exceed the total amount of subscription fees actually paid by the Customer to Redamp.io for the Services during the twelve (12) months immediately preceding the event giving rise to the claim. This limitation shall apply even if the remedies provided in these Terms fail of their essential purpose.
16. Indemnification
16.1
You agree to indemnify and hold Redamp.io harmless from and against any reasonably foreseeable direct losses, damages, and reasonable expenses (including reasonable attorney fees and costs) suffered or incurred by Redamp.io arising out of or related to:
16.1.1
your breach of any of these Terms (including any additional terms and conditions incorporated herein);
16.1.2
any Content you post or otherwise contribute;
16.1.3
any activity in which you engage on or through the App; and
16.1.4
your violation of any law or the rights of a third party.
17. Entire Agreement
17.1
These Terms constitute the entire agreement between you and Redamp.io and supersede all prior agreements or understandings, whether oral or written.
18. No Waiver
18.1
The failure of Redamp.io to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
19. Severability
19.1
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.
20. Privacy and Data Collection
20.1
Redamp.io values your privacy and is committed to protecting your personal information. Please refer to our privacy policy for more information on how we collect, use, and share your data, available at: https://www.redamp.io/privacy-policy
21. Assignment
21.1
Redamp.io may assign any or all of these Terms and may assign or delegate, in whole or in part, any of its rights or obligations under these Terms. You may not assign these Terms, in whole or in part, nor transfer or sub-license your rights under these Terms, to any third party.
22. Governing Law and Disputes
22.1
These Terms shall be governed by the laws of the Czech Republic, in particular, Act No. 89/2012 Coll., The Czech Civil Code, as amended. The courts of the Czech Republic shall have exclusive jurisdiction over all disputes arising out of these Terms and the use of the App.
22.2
The App is not intended for consumers. If you are a consumer, in the event of a dispute with Redamp.io, you may use the possibility of out-of-court dispute resolution by contacting the out-of-court dispute resolution entity, which is the Czech Trade Inspection Authority (www.coi.cz) and proceeding in accordance with the rules set forth in the relevant legislation and in accordance with the information provided on the website of the Czech Trade Inspection Authority.
22.3
As a consumer residing in the European Union, you can also initiate out-of-court dispute resolution online via the ODR consumer dispute resolution platform, available at ec.europa.eu/consumers/odr
22.4
If these Terms are translated into one or more languages, in the event of a conflict between the versions, the English language version shall be used for the interpretation of the Agreement.
23. Contact Information
23.1
If you have any questions or concerns regarding these Terms, please contact Redamp.io at [email protected]